How does the lifetime guarantee work?
FATE CREW is committed to delighting you with the highest standard of product. We are pleased to offer our product patrons a lifetime guarantee if your piece is damaged, fades or is defective during normal wear.
How long does it take for shipping?
Orders choosing Standard shipping will be shipped via USPS Priority mailing, which will take approximately 2-6 business days to arrive.
At checkout, we offer expedited shipping options as well. All Expedited orders will be shipped using USPS Priority Express which will be delivered in 1-3 business days.
Your tracking number will be sent automatically through a confirmation email. Please allow 24 hours before checking the status of your shipment as the system requires some time to update.
For international orders you can select either of the following options:
1.) DHL Express (Recommended) which will arrive in 4-7 business days (Tracking and insurance provided)
2.) USPS International Priority (7-18 days Tracking provided until package leaves U.S. only and Insurance must be purchased separately). USPS shipments come with the package's customs number indicating when the package leaves the United States. *USPS orders may be subject to a customs tax upon entering international countries, so please understand your country's import laws before using USPS*
What is the Return Policy?
Please contact us at firstname.lastname@example.org before attempting to execute a return.
If I have an additional question that the FAQ page was unable to answer, how can I get help?
If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you. We will respond to the request within the hour during regular business hours. You may reach out to us directly at email@example.com be sure to include your name, order number, and any other important information that will allow us to better serve your request.